According to Border Patrol union members, DHS (Department of Homeland Security) “is tied for 2nd to last place in a new job satisfaction survey.” Local 2544, says that it is really “only a surprise that we aren’t dead last, but we were beaten out for that “honor” by an agency that deals solely with records and archives.”
Since its creation in 2003, DHS has faced challenges implementing its human capital functions, and its employees have reported having low job satisfaction according to a March 2012 GAO report. The GAO says that it conducted the study and “designated the implementation and transformation of DHS as high risk because it represented an enormous and complex undertaking that would require time to achieve in an effective and efficient manner.”
The study found that “over time, federal surveys have consistently found that Department of Homeland Security (DHS) employees are less satisfied with their jobs than the government-wide average. In the 2004 Office of Personnel Management’s federal employee survey—a tool that measures employees’ perceptions of whether and to what extent conditions characterizing successful organizations are present in their agency—56 percent of DHS employees responded that they were satisfied with their jobs, compared to 68 percent government-wide.”
In 2011, DHS’s percentage of positive responses was lower than the averages for the rest of the federal government. For example, slightly less than half of the DHS employees surveyed reported positive responses to the statement “My talents are used well in the workplace,” nearly 12 percentage points less than the rest of the federal government average.
Local 2544 posted on their website that they “suffer” from “failed leadership.” They explain their dissatisfaction; “This is what happens when you lie to agents, freeze our pay for years, put severe pay cuts on the horizon, chip away at our ability to do our jobs effectively, reward the people who sneak into the country while we risk our lives to stop them and issue one new rule after another designed to handcuff us.”
They are particularly unhappy about the fact Border Patrol agents have been ordered to “no longer respond to non-DHS law enforcement agencies when they request language translation assistance. What his latest decree really does is take more latitude away from Border Patrol agents and puts another set of handcuffs on us when it comes to performing duties that have historically been done for many decades. It is one more way to prevent arrests of illegal aliens. It brings us closer in line with ICE agents who have had their ability to assist other law enforcement agencies greatly curtailed over the last 4 years.”