AZ AG Calls On Gyms To Abandon In-Person Cancellation Policies

QUESTIONS BOTH THE LEGALITY OF REQUIRING IN-PERSON CANCELLATIONS

PHOENIX – On Thursday, the Arizona Attorney General Office sent letters to three gyms with locations in Arizona encouraging them to change in-person cancellation policies. The gyms, Life Time Fitness, Mountainside Fitness, and Planet Fitness have not been categorized as an essential service by the governor’s executive order and therefore are not open in Arizona.

Despite being closed to the public, each gym has indicated on its website that consumers are still required to cancel in-person.

In the letters, the Attorney General’s Office (AGO) urges the gyms to allow consumers to cancel their memberships remotely during, at a minimum, the time a national and state health emergency is in place.

“In a time when Arizonans are being advised to stay home and social distance, businesses shouldn’t be requiring customers to cancel memberships in person when they’re not even open to the public,” said Attorney General Mark Brnovich. “While I recognize these businesses are facing difficult times like all Arizonans, gyms should remove boilerplate cancellation policies and adopt a transparent, common-sense approach that does not force consumers to put themselves at risk.”

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