A Tucson-based used car dealer, Dependable Auto, Inc., will have to pay over $90,000 in restitution for consumers who were the victims unfair and deceptive practices. The restitution is part of a consent judgment to resolve the State’s allegations that the dealership engaged in practices in the course of its sales.
The AG’s office alleged that Dependable Auto engaged in multiple deceptive practices, including:
● Charging consumers for third-party service contracts, but failing to actually purchase the service contracts;
● Overcharging consumers for government and document prep fees;
● Requiring consumers to sign a disclaimer stating that their vehicles were sold “AS-IS” and had no warranty, even though Arizona law says otherwise;
If you believe you have been the victim of consumer fraud, you can file a consumer complaint by visiting the Attorney General’s website. If you need a complaint for sent to you, you can contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
● Failing to make repairs to vehicles it sold in accordance with the warranty required by Arizona law;
● Representing that consumers were receiving “free labor maintenance” when the sales contract required consumers to pay over $1,200 for a service contract;
● Misrepresenting the late fees it could charge consumers; and
● Failing to disclose salvage titles to consumers.
Should the consent judgment be approved of by the courts, Dependable Auto’s owners are banned from engaging in these deceptive behaviors in the future. The owners of Dependable Auto have made the full restitution payment to the AGO and the funds will be returned directly to consumers.
According to the AG’s office, they will begin contacting consumers who are owed money shortly. Consumers can also reach out to the AGO .