The Arizona Attorney General’s Office has issued a demand letter to The Elton Apartment Homes and Diamond Asset Management, LLC requiring immediate action to address the lack of proper air conditioning at their apartment complex in Phoenix.
This action follows consumer statements and an investigation by the Attorney General’s office that found:
The air conditioning system began to malfunction as early as July 5, 2025;
By July 10, 2025, almost all units at The Elton lacked functional air conditioning;
Although some tenants were provided portable air conditioning units, not all residents were. Moreover, these portable fans may be incapable of appropriately cooling the units. The temperatures inside two units with portables were 87 degrees Fahrenheit and 83 degrees;
At least one pregnant tenant was admitted to the hospital over the weekend due to the heat. The temperature inside her apartment at the time was 97 degrees Fahrenheit;
One 66-year-old man passed away this week. He was not provided with a portable fan while his air conditioning was out;
The Complex finally sent out a letter offering accommodations to residents on July 16, 2025.
The cease-and-desist letter details potential violations of the Arizona Landlord Tenant Act, Phoenix City Code, and the Arizona Consumer Fraud Act. The Attorney General’s Office expects Elton Apartments to repair the air conditioning system for all affected units by 5:00 p.m. on Friday, July 18, 2025 and provide written confirmation of compliance of the same to the Attorney General’s office.
