Arizona, as part of a multistate coalition, has secured $1 million from CarMax for failing to disclose open safety recalls on their used vehicles to consumers before sales. CarMax did not provide consumers with information about safety recalls on critical vehicle parts, such as brakes and fuel pumps, before selling vehicles.
The agreement will set a new industry standard for used car dealers to disclose open safety recalls to customers before they make a purchase. New York will receive an estimated $53,772.49 of the total settlement funds.
A multistate investigation found that CarMax, a nationwide used car dealer, misled consumers by failing to disclose needed repairs on vehicles with open safety recalls. CarMax classified those vehicles as “safe” despite there being open recalls for parts, including airbags and other critical safety features.
The agreement requires CarMax to stop these improper practices and changes overall industry standards in the used car market to protect consumers. Customers of used car dealerships will now be able to access information about any open safety recalls for any vehicles available for purchase. Under the agreement, CarMax is required to provide digital links for vehicles advertised online and QR codes for vehicles available on their lots which will allow consumers to access this information as they shop.
In addition, CarMax will present customers with documentation on any open safety recalls and obtain their signature to confirm proper disclosure before presenting the with any sales paperwork. The company will pay $1 million in penalties, of which an estimated $53,772.49 will go to New York.
CarMax will continue to use the National Highway Traffic and Safety Administration’s vehicle identification number tool to provide important safety information, including open recalls, to consumers. To check for any open recalls on their vehicle, consumers can use this online tool.